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funalo Privacy Policy – How We Handle Your Personal Data

At funalo, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have as a Filipino player on our platform. Please read this carefully before creating your account.

Last updated: June 2025

Section 1

What We Collect and Why

Personal Information We Collect

When you register an account on funalo, we collect basic personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet our minimum age requirement of 21 years. During the course of your use of the platform, we may collect additional information such as your preferred payment methods, transaction history, and gaming activity records. If you contact our support team, we retain records of those communications to help us resolve issues and improve our service. We collect only the information that is necessary to operate the platform safely, comply with Philippine regulations, and provide you with a personalised experience. All data collection is carried out transparently and in accordance with applicable data protection laws.

Technical and Usage Data

In addition to the personal details you provide directly, funalo automatically collects certain technical information when you access our platform. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We use this data to ensure the platform functions correctly on your device, to detect and prevent fraudulent activity, and to improve the overall user experience for Filipino players. Session data such as login timestamps and game history is retained for security auditing and regulatory compliance purposes. We do not use thistechnical data to build advertising profiles or sell insights to third parties. You can request a summary of the technical data we hold about you at any time by contacting our support team.

Cookies and Tracking

funalo uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. Essential cookies are required for the platform to function and cannot be disabled. Preference cookies store settings such as your chosen language and display options so you do not need to re-enter them on each visit. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. A full list of the cookies we use is available on request from our support team.

Payment and Financial Data

When you make a deposit or request a withdrawal on funalo, your payment details are processed securely through our licensed payment partners. We do not store your full card numbers, bank account credentials, or e-wallet passwords on our servers. We do retain records of transaction amounts, dates, payment methods used, and the outcome of each transaction for regulatory reporting and fraud prevention purposes. All financial data is encrypted in transit and at rest using industry-standard protocols. If a transaction is flagged for review under our anti-money laundering obligations, we may request additional documentation from you before processing the payment. Your financial data will never be shared with third parties for marketing or commercial purposes without your explicit consent.

Section 2

How We Use and Protect Your Data

How We Use Your Information

The personal data we collect is used primarily to operate your funalo account, process your transactions, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send you promotional communications about new games, bonuses, and platform features — you can unsubscribe from these at any time. Your identity and age verification data is used to comply with Philippine licensing requirements and to prevent underage gambling. We analyse aggregated, anonymised usage data to improve platform performance and develop new features that better serve Filipino players. We do not use your personal data to make fully automated decisions that have a significant legal or financial impact on you without human review.

When We Share Your Data

funalo does not sell your personal data to any third party, full stop. We share your information only in the limited circumstances necessary to operate the platform and meet our legal obligations. Our payment processing partners receive the minimum data required to complete your transactions securely. Identity verification providers receive your ID documents solely for the purpose of confirming your eligibility to play. Regulatory authorities in the Philippines may request access to player data as part of their oversight functions, and we are legally required to comply with such requests. In the event that funalo is acquired by or merged with another company, your data may be transferred as part of that transaction, and you will be notified in advance. All third parties who handle your data are contractually bound to protect it and use it only for the specified purpose.

How We Keep Your Data Safe

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive data stored on our systems is protected with encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle player data receive regular data protection training. We conduct periodic security audits and vulnerability assessments to identify and address potential risks before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law. We encourage you to use a strong, unique password for your funalo account and to enable any additional security features available in your account settings.

Section 3

Your Rights and How to Exercise Them

Your Data Rights as a Filipino Player

Under applicable Philippine data protection law, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to a copy of your personal data, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer necessary for us to retain it. You may also object to certain types of processing, such as direct marketing, and request that we restrict how we use your data while a complaint or query is being resolved. If you wish to move your data to another service provider, you may request a portable copy of the information you have provided to us in a commonly used electronic format. To exercise any of these rights, please contact our support team with your account details and a clear description of your request — we aim to respond within 30 days. Please note that some requests may be subject to legal limitations, for example where we are required to retain data for regulatory compliance purposes.

Right to access your personal data held by funalo
Right to correct inaccurate or incomplete information
Right to request deletion of your data (subject to legal obligations)
Right to object to direct marketing communications
Right to data portability in a machine-readable format
Right to lodge a complaint with the relevant Philippine data protection authority

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